Contact
8.30am – 8.00pm Monday – Friday
Closed Weekends
910.818.2513
Address: 806 Stamper Rd, Suite 201
Fayetteville NC 28303
Email: healinghandsbodytherapy@gmail.com
Healing Hands Body Therapy
Frequently Asked Questions
Do you sell gift certificates?
We DO have gift vouchers available! Call us about them anytime, or order conveniently online.
Buy A Gift Certificate
What forms of payment do you accept?
For the cost of the session, we take all major credit cards, cash or check. (Any returned checks will be charged any associated fees from our bank). We also accept HSA and FSA cards. For tips, we have been known to accept anything from cash, food, and extra hugs.
What do you mean by “undress to your level of comfort?”
We want you to be fully comfortable during your massage session. So it is always your choice to either dress down fully or leave on your underclothes. By North Carolina state law, you will always remain fully draped except for the part of the body that is being worked on.
What is your cancellation policy?
All of our appointments are prepaid in full. Our cancellation policy is that with a 24-hour notice, we can reschedule the appointment or issue a refund. Same-day cancellations – barring an emergency – will forfeit the payment.
We try, in every circumstance to be understanding of how life can throw a curve ball. However, our revenue is directly tied to billable hours. A large part of our success is the committed, exceptional therapists we employ. What sets us apart from other practices and what gives us the ability to attract and retain great therapists is the way we compensate. If you do not show up for your appointment, our therapist is still paid. It is customary in the healthcare industry to enforce a 24-hour cancellation notice to avoid losing your payment. All “No Shows” and “Last Minute Cancellations” forfeit the payment for that session. We believe we give you every opportunity to cancel your appointment in advance of 24 hours, including a reminder email two days before your appointment and a reminder text message the day before your appointment. If you miss an appointment without prior notification due to exceptional, emergency circumstances, feel free to discuss the matter with us.
What should I expect when I arrive for the first visit?
Our receptionist or your massage therapist will greet you and ask you to complete some paperwork. A North Carolina licensed massage therapist is required to inquire into the health history and current health status of each client and obtain written consent to before performing massage. Please arrive at least 15 minutes early to your first session. The time we schedule you is intended for the hands on time.
Am I expected to tip my massage therapist?
Tips are never taken for granted and always appreciated. If you have received exceptional service and would like to show your appreciation to the therapist, the average tip ranges between 10-25%. Our massage therapists are paid a flat rate per massage. If paying with a credit card or check, the tip can be added to the total. The therapist will receive 100% of their tip, less required taxes. If your session is being paid with your HSA or FSA then you may not include a tip. This is due to healthcare laws.
What is the cost of a massage?
All of our sessions are based on time and not by modality used.
- $49 – $59 for 30 minutes
- $69 – $84 for 45 minutes
- $90 – $110 for 60 minutes
- $135 – $165 for 90 minutes
- $180 – $220 for 120 minutes
1 Hour Massages are available by students in our Massage School Click: About Student Massages
What takes place during a massage?
First, the client will complete an intake form and health history. The client will also read our intention and sign an informed consent. Second, the therapist will complete an interview with the client. This time allows us to review the intake form, discuss medical conditions, find out what the expectations of the client and what they are looking for in a massage and lastly, how they want to feel after the massage. Then the therapist will explain what all will take place during the massage. Third, the therapist will leave the room while the client undresses “to their level of comfort” and gets situated on the massage table, covered by the sheet.
NOTE: North Carolina licensed massage therapists are required to obtain current health history, written informed consent and to provide draping in a manner that ensures safety, comfort and privacy of the client.
What are some of the benefits of massage?
There are many benefits to massage and bodywork therapy. Here are a few of them:
- reduced muscle tension
- improved circulation
- stimulation of the lymphatic system
- reduction of stress hormones
- relaxation
- increased joint mobility and flexibility
- improved skin tone
- improved recovery of soft tissue injuries
Do I need to make an appointment?
Yes. To help keep our prices low, we only staff therapists by appointment. However, there are times that we can accommodate clients with a same day appointment. When booking your first appointment, or booking online, you you will need to pay the entire balance of your appointment. Please read our cancellation policy before making an appointment.
Can I choose my own therapist?
Yes, you can choose your therapist but you may have to wait for an appointment depending on the therapists’ schedule, availability and popularity. You can also request your preference in male or female therapist. Our philosophy at Healing Hands Body Therapy is to pair you with the therapist that specializes in the areas that can best meet your needs. You can choose to change therapists at any time during your treatment plan, establish a primary therapist and/or utilize each therapist at different points in time during your relationship to Healing Hands Body Therapy. We understand the need for consistency, change and spontaneity and we can be all of those things to you and more. We want you to feel welcome to try any of us at Healing Hands Body Therapy.
Where is Healing Hands Body Therapy located?
We are located at 806 Stamper Road, Suite 201 Fayetteville NC, 28303. We are on the corner of Stamper Road and Bragg Blvd at the stoplight. Although our office entrance faces Bragg Blvd, you need to enter our lower parking lot from Stamper Road, next to Eutaw Shopping Center, go across our lower lot to the driveway that you will take up to the top level entrance.